FAQClick here I didn’t call soon enough to get a lesson. Is there a waiting list?
Yes. We will take your name and the date you wish to attend. Please feel free to call and check on your status.
Do you accept walk-ins? Occasionally, we will have a last-minute cancellation and can accommodate a walk-in student. However, the best way to insure you get a lesson is to make an advance reservation.
How long are the lessons?
Morning sessions go from 10:00 AM to 12:00 PM, and afternoon sessions go from 1:00 PM to 3:00 PM. Instructors do not stay with students during lunch, so if your child is here all day, be sure someone is here to meet them for lunch.
How should I dress?
Winter sports take place outdoors, in variable conditions. Warm clothing that you can move around comfortably in is appropriate. Make sure to bring lots of layers, including long underwear, a mid layer of wool or fleece, and a waterproof outer layer. Do not wear jeans or sweatpants. Wear one pair of wool ski socks. Make sure to bring waterproof gloves or mittens, a neck warmer or scarf, and goggles or sunglasses. We do not sell ski apparel, but you can purchase anything you forgot at Windham Mountain Sports. Also, label everything with your name and contact number in case you misplace anything.
Where are you located?
The Adaptive Sports Center is a state-of-the art trailside facility at Windham Mountain in Windham, New York. We are approximately two and a half hours Northwest of New York City and an hour south of Albany, nestled in the beautiful Catskill Mountains. For directions, click here.
Where do I park?
There are a limited number of non-ambulatory handicapped parking spaces at the top of the hill in front of the Adaptive Sports Center. For ambulatory participants, there are a small number of parking spaces on Silverman Way (park only in designated spaces; please do not parallel park on the road). When there are no spaces available close to the building, you can drop off your passengers, then park in Windham Mountain parking lots and take the complimentary shuttle to the Adaptive Sports Center.
What time should I arrive on the day of my lesson?
If you are signed up for a morning session and you need equipment rental, please arrive around 9:15. For an afternoon session, we recommend that you arrive no later than 12:45.
What should I do when I arrive at the Adaptive Sports Center?
The first thing you should do is check in at the front desk.From there, you will be directed to the equipment room, where you will be fitted with whatever adaptive equipment you will need (included in your lesson price).
What if I’ve never skied/snowboarded before?
No worries. The ASF introduces people to winter sports every day. We have lots of wonderful and caring volunteers here who will welcome you into the center and get you onto the snow with a minimum of fuss. You are in good company, and we hope that in time, you will become an avid skier/snowboarder!
Who will teach the lesson?
Our instructors are all volunteers over the age of 16. They have been selected based on their skiing/snowboarding and teaching ability, and have been specially trained. Our volunteers have taught for an average of 5 years, so they have plenty of experience. Since they do not get paid for their work, you can be sure that they are doing this because they love to.
Can I request a specific instructor?
Not all instructors are available on all days. We do our best to make an appropriate match for you, but we can’t always accommodate special requests.
What if I have specific instructions or special needs?
We collect as much information about you before you arrive; that is the purpose of the Participant Registration Form. If you have special instructions, you can inform us when you make your reservation, or else tell your instructor when you meet them.
Can I stay with my child?
You may ski or snowboard with your child if you wish, but we find that most children tend to have a better bonding experience with their instructor(s) if their parents are not present.
Can I watch my child from inside?
You probably won’t be able to see your child from the Adaptive Sports Center. However, we have a comfortable lounge with a fireplace and wireless internet access, so feel free to make yourself at home while you wait. Or else … get out on the slopes yourself!
What if I need lessons for my other children?
If you have children that do not qualify for our programs, you can enroll them in lessons at the Windham Mountain Snow Sports School. Click here for information. Private lessons, groups and season-long programs are all available. Most group lessons and programs begin at 9:00 AM, so you can get your non-disabled children into their lessons before you bring your child to ASF.
Will you rent equipment to me or my other children?
Due to insurance reasons and limited supply, we can only rent equipment to participants in our programs.
Can I buy lift tickets from you?
Yes. You can purchase regular day-passes from our front desk. Click here for rates.
Where can I eat lunch?
Lunch is offered at the Adaptive Sports Center on weekends and Christmas week during the winter season. We don’t have a big kitchen, so we have a very limited menu. There are also café tables and a microwave available if you choose to bring a bagged lunch. Keep in mind that seating space is scarce, so please be courteous and let others share your table. When you have finished eating, please let someone else sit down to eat. If you want more choices, you can eat in one of five locations at Windham Mountain.
What are your hours of operation?
The Gwen Allard Adaptive Sports Center is open 8:30am-4:30pm.